PRIVACY POLICY


At The Hive, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you visit or make a purchase from our website.

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WHAT WE COLLECT
When you place an order or interact with our website, we may collect the following information:

  • Your name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment details (processed securely by our payment providers – we do not store card information)
  • Order history
  • IP address and browser type (for analytics and website improvement)

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HOW WE USE YOUR DATA
We use your data to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Respond to your questions or support requests
  • Improve our website and customer experience
  • Send occasional marketing emails (only if you've opted in – and you can unsubscribe at any time)

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HOW WE STORE YOUR DATA
Your personal data is stored securely and only kept for as long as necessary to provide our services and meet legal obligations (such as tax and accounting records).

We use trusted third-party services (like payment processors and shipping providers) to complete transactions, and they may also collect limited personal data to do so. We only work with companies that meet data protection regulations.

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SHARING YOUR DATA
We never sell your personal data. We only share your information with:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery services (e.g. Royal Mail, couriers)
  • Platforms that help us run our shop (e.g. website hosting, email marketing – only where necessary)

These third parties only access the data needed to carry out their services.

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YOUR RIGHTS
You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent (if we rely on it for marketing)
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you're unhappy with how your data is handled

To request a copy or make any changes, please contact us at hello@foundatthehive.co.uk

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COOKIES
Our site uses cookies to improve your experience and help us understand how it's used. You can manage your cookie preferences in your browser settings.

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CHANGES TO THE POLICY
We may update this policy from time to time. Any changes will be posted on this page, with an updated effective date.

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CONTACT US
If you have any questions about this policy or how we use your data, you can reach us at: hello@foundatthehive.co.uk